Companies, services target 50 and over markets…
News alert: Want to know how companies and
services are targeting Boomers...? Read on
with this report from a marketing consultant
with his tips on how to work with Boomers and
Seniors:
Now, as aging Boomers (born between 1946 and
1964) are coming of age, the fifty-plus
population is over 77 million people and growing
enormously all the time. And since they control
77% of all financial assets, your mature market
share may make or break your business profits.
Every 7 seconds someone in America turns 50. Are
you doing your personal as well as professional
best to make them your loyal customers, build
trust, and receive referrals from satisfied
customers? Here are some ways to increase your
success and sales with this very diverse group.
In every respect, the 50-plus market is the
wealthiest population with major discretionary
money to spend on everything from luxury cars,
travel, homes, healthcare, gifts, entertainment,
grandchildren, etc.
They defy any one "lumped together"
label---rather they are unique individuals
reflecting their own life stages, lifestyles,
physical abilities, household configurations,
attitudes and personalities. Cater to each
client the way you believe they would like you
to behave.
In advertising and publicity, use 12-point type,
without serifs, to make reading easier. Use
plenty of white space around copy so your
message stands out.
Older people are extremely interested in what
your product or service does and why you are
better than your competitors. They also have the
time to read brochures, newsletters, and now the
internet to keep abreast of all the facts to
make informed decisions.
25 million adults over 50 are regular internet
users, with the fastest growing segment 65 and
up. 78% of them have made online purchases.
Check the physical layout of your office for
safety and comfort. Are the floors even, the
door handles easy to open, and aisles wide
enough to accommodate walkers or wheelchairs,
plus comfortable seating for customers and their
families? Make sure that background music is low
enough so that it doesn’t interfere for people
with hearing disabilities. When facing a client,
make sure they are not looking directly into sun
glare.
In advertising photographs, display individuals
as 10 to 15 years younger than they actually
are. That is the way we see ourselves, and you
will discourage sales if you portray people as
frail and sedentary. Remember, there are many
80- year- olds still on the tennis and golf
courses, taking educational classes, and trying
new hobbies.
Take the time to get to know your older
potential clients. Speak directly to them,
answer their questions until you are both
satisfied everything is understood. And never,
ever talk down to them---their wisdom is
priceless. Patience is a virtue, but the results
and referrals coming from each one of your
satisfied clients will certainly be worth it!