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Henry Ford Health System goes Radical:
Creating the Hospital of the Future
DETROIT, April 2010 /PRNewswire/ -- Looking
to shake up your industry, transform your
medical center, and recharge your
A two-day educational symposium, "Going
Radical: Creating the Hospital of the
Future," may hold the key to revitalization.
It will be held May 25 - 27.
Henry Ford Health System President and CEO
Nancy Schlichting will share her radical,
but practical strategies for success at the
symposium, tapping into the wisdom of her
top executives in an interactive session on
the profound lessons learned during their
It was Schlichting's brainstorm to hire a
CEO for Henry Ford West Bloomfield Hospital
from outside the healthcare industry. Her
choice was Gerard van Grinsven, a former
executive of the Ritz-Carlton hotel chain,
and an expert in service excellence.
Henry Ford West Bloomfield staff will
discuss its successes in differentiating
itself from the competition by:
-- Constructing prototype rooms for
planning and community input.
-- Incorporating green features in the
architecture and construction.
-- Building all private patient rooms,
including in the emergency
-- Emphasizing wellness and healthy
-- Combining traditional clinical care
with complementary therapies.
-- Creating a unique brand and inspiring
staff to think differently.
-- Including family space in each patient
room, including intensive care.
-- Implementing a new kind of food
culture in health care.
-- Putting a focus on the special
concerns of the elderly.
Entrepreneur Bill Taylor, co-author of
Mavericks at Work and co-founder of Fast
Company magazine, will be the keynote
speaker. His ideas have helped shape the
global conversation about how business works
and "why the most original minds in business
win". His next book, Practically Radical, to
be published this fall, explores how to
unleash big change in difficult times.
During break-out sessions Henry Ford staff
will share lessons learned while juggling
the building of the $360 million West
Bloomfield hospital and the $300 million
renovation of Henry Ford Hospital in
Tours of Henry Ford West Bloomfield Hospital
will include a visit to the Emergency
Department, wellness center, and an
inpatient room. At Henry Ford Hospital,
participants will tour the Center for
Simulation, Education and Research - one of
the largest facilities of its kind in the
Midwest that provides hands-on training with
Symposium sessions include:
-- Creating a Culture of High Performance
-- Facility Innovations Through the Eyes
of the Patient
-- The Best of Both Worlds: Clinical
Excellence Meets Integrative
-- Transforming Hospital Food
-- Radical Outreach: Relationship
Building to Win Over the Community and
-- Thriving in Detroit: A Blueprint for
Transforming Your Hospital System
and The Physician Perspective
For more information on "Going Radical:
Creating the Hospital of the Future" or to
Ford Health System